Atlassian incident

For a limited number of customers, activation for new products on some tenants is blocked

Notice Resolved View vendor source →

Atlassian experienced a notice incident on October 4, 2023, lasting 2h 52m. The incident has been resolved; the full update timeline is below.

Started
Oct 04, 2023, 02:28 PM UTC
Resolved
Oct 04, 2023, 05:20 PM UTC
Duration
2h 52m
Detected by Pingoru
Oct 04, 2023, 02:28 PM UTC

Update timeline

  1. identified Oct 04, 2023, 02:28 PM UTC

    We identified an issue with the product provisioning service. We identified the issue and we are working on a fix. We will post an update in the next hour with estimated fix time

  2. identified Oct 04, 2023, 03:01 PM UTC

    We started fixing the affected tenants, we will post an update on the estimated time to resolve all tenants in the next hour

  3. monitoring Oct 04, 2023, 03:47 PM UTC

    We've solved 15% of the issues and have a plan to recover 100% exponentially within the hour

  4. monitoring Oct 04, 2023, 04:20 PM UTC

    We've solved 52% of the issues and are still on track to recover 100% within the original timeframe

  5. monitoring Oct 04, 2023, 05:01 PM UTC

    99% of issues fixed and services are back to normal. Last 1% are manually begin fixed

  6. resolved Oct 04, 2023, 05:20 PM UTC

    100% resolved and services running normally