Atlassian experienced a notice incident on January 22, 2020, lasting 51m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Jan 22, 2020, 10:19 PM UTC
We are investigating cases of degraded performance for the user search component affecting Confluence, Jira Core, Jira Service Desk, Jira Software, and Bitbucket Cloud customers. Some customers may experience delays and elevated latencies when making user searches.
- resolved Jan 22, 2020, 11:11 PM UTC
Between 20:20 UTC to 22:00 UTC, we experienced failures in user searches for Confluence, Jira Core, Jira Service Desk, Jira Software, and Bitbucket due to significantly elevated latencies, action has been taken and latencies have returned to an acceptable level.