Atlassian experienced a minor incident on August 20, 2024, lasting 2d 23h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 20, 2024, 11:46 AM UTC
Data residency migrations are currently not possible for Cloud customers. If you attempt a Data residency migration, you will encounter an error message, “We are unable to schedule your move” when you get to the “Review and submit your request” page. An update will be shared here as soon as this service is resumed.
- resolved Aug 23, 2024, 11:15 AM UTC
The issue with scheduling App data residency migrations has been resolved and the service is operating normally.