Atlassian experienced a notice incident on September 2, 2024, lasting 8d 3h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 02, 2024, 09:23 AM UTC
Our team is currently investigating the issue. We are working to identify the cause and will provide updates as soon as possible.
- monitoring Sep 02, 2024, 10:56 AM UTC
The slowness issue has been resolved, and we are actively monitoring the systems to ensure stability.
- monitoring Sep 02, 2024, 06:33 PM UTC
We have identified the root cause of an issue with an internal infrastructure component that has been impacting the provisioning process for the Mumbai Region. This issue has led to a performance impact or slowness in product provisioning. We are working on a fix to resolve the issue and recovery is in progress.
- resolved Sep 10, 2024, 01:15 PM UTC
We have identified the root cause of the issue with an internal infrastructure component that has been impacting the provisioning process for the Mumbai Region with several Atlassian Cloud products. All affected products are now back online and no further impact has been observed.