Users experiencing issues accessing multiple Atlassian products
Affected: Partner PortalPartner Support PortalPartner DirectoryPartner Business CenterEnablement AcademyPartner Portal dashboardPartner Purchasing CenterPartner Central
Atlassian Partners Outage History
Atlassian Partners is up right nowAtlassian Partners had 7 outages in the last 2 years totaling 246h 1m of downtime — averaging 0.3 incidents per month.
There were 7 Atlassian Partners outages since June 12, 2024 totaling 246h 1m of downtime. Each is summarised below — incident details, duration, and resolution information.
Atlassian Shop site is currently unavailable
Affected: Partner PortalPartner Support PortalPartner DirectoryPartner Business CenterEnablement AcademyPartner Portal dashboardPartner Purchasing CenterPartner Central
Timeline · 2 updates
- investigating May 07, 2026, 02:27 AM UTC
Our team is aware that users are currently experiencing a 404 error message when attempting to access the Atlassian Shop website. Our team is looking into this issue with urgency, and we will provide an update when available.
- resolved May 07, 2026, 02:38 AM UTC
Users attempting to access the Atlassian shop will now be directed to our Homepage. This will prevent ongoing security related error messages from being presented in the meantime while the shop is able to be restored to its full functionality. Please reach out to Atlassian Support for additional assistance if required.
Atlassian Cloud Services impacted
Affected: Partner PortalPartner Support PortalPartner DirectoryPartner Business CenterEnablement AcademyPartner Portal dashboardPartner Purchasing Center
Timeline · 24 updates
Management of Apps is partially unavailable on different platforms
Affected: Partner PortalPartner Support PortalPartner DirectoryPartner Business CenterEnablement AcademyPartner Portal dashboardPartner Purchasing Center
Timeline · 4 updates
- investigating Apr 28, 2025, 11:59 AM UTC
We are currently experiencing partial unavailability in managing Forge apps on different Atlassian platforms. Such as apps lifecycle (installation, removals), developer console usage (including tunnelling), and the creation and deployment of Forge apps. Our team is working diligently to resolve this issue and restore services quickly. We are in the process of identifying the root cause and implementing the necessary fixes. Next updates in 1 hour.
- identified Apr 28, 2025, 12:55 PM UTC
We are currently experiencing partial unavailability in managing Forge apps on different Atlassian platforms, such as apps lifecycle (installation, removals), developer console usage (including tunneling), and the creation and deployment of Forge apps. We have identified the root cause and are in the process of mitigating the impact. We'll keep you posted with further updates. Next updates in 1 hour.
- monitoring Apr 28, 2025, 01:42 PM UTC
The issues causing the unavailability of related Forge apps capabilities on multiple Atlassian platforms have been resolved, and services are now operating normally for all impacted customers. We will continue to closely monitor for stability.
- resolved Apr 28, 2025, 04:12 PM UTC
Between 10:55 AM UTC to 13:15 PM UTC on April 28, 2025, we experienced partial unavailability in managing Forge apps; Such as lifecycle developer console usage, and the creation and deployment of Forge apps for Atlassian Partners, Jira Work Management, Jira, Atlassian Developer, Jira Product Discovery, Compass, and Atlassian Migrations. We have deployed a fix to mitigate the issue and have verified that the services have recovered. The conditions that cause the bug have been addressed and we're actively working on a permanent fix. The issue has been resolved and the service is operating normally.
Issues with Partner Support Portal
Affected: Partner Support Portal
Timeline · 2 updates
- investigating Oct 01, 2024, 05:49 PM UTC
We are investigating issues with the Partner Support Portal and will provide updates here soon.
- resolved Oct 01, 2024, 07:42 PM UTC
Between Oct 01, 2024 - 17:49 UTC and Oct 01, 2024 - 19:42 UTC we identified a temporary outage with Atlassian Partner products. All affected products are now back online and no further impact has been observed.
Some products are hard down
Affected: Partner PortalPartner Support PortalPartner DirectoryPartner Business CenterEnablement AcademyPartner Portal dashboard
Timeline · 3 updates
- investigating Jul 03, 2024, 08:51 PM UTC
We are investigating an issue with that is impacting Atlassian, Atlassian Partners, Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira, Opsgenie, Atlassian Developer, Atlassian (deprecated), Trello, Atlassian Bitbucket, Guard, Jira Align, Jira Product Discovery, Atlas, Atlassian Analytics, and Rovo Cloud customers. We will provide more details within the next hour.
- monitoring Jul 03, 2024, 09:45 PM UTC
We have mitigated the problem and continue looking into the root cause. The outage was between 8:08pm 03/07 UTC - 08:31pm 03/07 UTC We are now monitoring closely.
- resolved Jul 03, 2024, 10:02 PM UTC
We mistakenly believed there was impact to these services. The service is operating normally.
Issue in reactivating paid apps after it has been suspended due to non-payment, after making the payment
Affected: Partner PortalPartner Support PortalPartner DirectoryPartner Business Center
Timeline · 3 updates
- investigating Jun 12, 2024, 06:45 AM UTC
We are investigating an issue impacting paid apps after their license being suspended due to non-payment, and then reactivation fails even after making payment. We will provide more details once we identify the root cause.
- identified Jun 12, 2024, 09:50 AM UTC
We have identified that this behavior existed for long time and is due to a bug triggered in edge scenario when following sequence of events happens: 1. First a paid app gets suspended due to lack of payment 2. Then administrator decides to uninstall app 3. Then administrator decides to (re)install app 4. Payment is issued for the app 5. App fails to reactivate (as a result of this bug) We are advising customers to raise a support ticket with Atlassian to restore app functionality when faced with such scenario. The app reactivates correctly when no re-installation was attempted after suspension. We are working on a plan to fix this issue. We are continuing our investigation to understand if there is no recent change in system that could cause this scenario to be happening more frequently. We will post next update in 24 hours - by the 2024-06-13 9:30 UTC.
- resolved Jun 21, 2024, 06:13 AM UTC
We have identified that this behavior existed for long time and is due to a bug triggered in edge scenario when following sequence of events happens: 1. First a paid app gets suspended due to lack of payment 2. Then administrator decides to uninstall app 3. Then administrator decides to (re)install app 4. Payment is issued for the app 5. App fails to reactivate (as a result of this bug) We are advising customers to raise a support ticket with Atlassian to restore app functionality when faced with such scenario. The app reactivates correctly when no re-installation was attempted after suspension. We haven't found any recent changes that could cause this scenario to be happening more frequently. We're going to work in the future on improving the reinstallation flow for the suspended apps which will reduce the possibility to leave apps in state whey they can't be reactivated.