Atlassian Compass incident

Issues with data pipelines for customers using GitHub for Jira Connector.

Minor Resolved View vendor source →

Atlassian Compass experienced a minor incident on May 15, 2025 affecting Github, lasting 5d 1h. The incident has been resolved; the full update timeline is below.

Started
May 15, 2025, 02:22 AM UTC
Resolved
May 20, 2025, 04:07 AM UTC
Duration
5d 1h
Detected by Pingoru
May 15, 2025, 02:22 AM UTC

Affected components

Github

Update timeline

  1. investigating May 15, 2025, 02:22 AM UTC

    We are aware of an issue where users of GitHub for Jira connector may be missing pull requests and experiencing other data pipeline issues. Our team is looking into this with urgency and an update will be provided when available.

  2. identified May 15, 2025, 05:17 AM UTC

    Our team has identified the root cause of this issue and have reverted the change that was causing these data processing errors. All new updates from GitHub should now be flowing correctly. We are actively working to address a potential data gap for previously impacted events, and will provide an update when available.

  3. identified May 19, 2025, 01:37 AM UTC

    Processing of previously impacted events is now underway. An update will be provided when these operations have been completed and historical processing has been completed.

  4. resolved May 20, 2025, 04:07 AM UTC

    Existing events are continuing to be processed. Any updates to existing entities such as pull requests will also correct and update the data here as required. If there are any concerns about impact to your site with this connector please reach out to support and the team will address your concerns as soon as possible.