Atlassian Compass incident

Both Compass UI and APIs are not responding

Minor Resolved View vendor source →

Atlassian Compass experienced a minor incident on May 20, 2025 affecting GraphQL and Bitbucket and 1 more component, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
May 20, 2025, 02:36 PM UTC
Resolved
May 20, 2025, 02:57 PM UTC
Duration
20m
Detected by Pingoru
May 20, 2025, 02:36 PM UTC

Affected components

GraphQLBitbucketWebhooksComponent TemplatesScorecardsOn-call flowsRESTComponentsAuthentication and User ManagementGitlab

Update timeline

  1. investigating May 20, 2025, 02:36 PM UTC

    We are currently investigating an issue impacting both the Compass UI and APIs. We are investigating this issue and will share an update once we have additional information.

  2. identified May 20, 2025, 02:53 PM UTC

    The issue has been identified and a fix is being implemented. We have put some mitigation mechanisms in place and our systems are starting to recover.

  3. resolved May 20, 2025, 03:38 PM UTC

    We have verified that the incident has been resolved.