Atlassian Compass incident

Intermittent errors when trying to access Compass

Major Resolved View vendor source →

Atlassian Compass experienced a major incident on January 18, 2024 affecting Components and Search, lasting 4h 5m. The incident has been resolved; the full update timeline is below.

Started
Jan 18, 2024, 11:38 AM UTC
Resolved
Jan 18, 2024, 03:43 PM UTC
Duration
4h 5m
Detected by Pingoru
Jan 18, 2024, 11:38 AM UTC

Affected components

ComponentsSearch

Update timeline

  1. investigating Jan 18, 2024, 11:38 AM UTC

    We are investigating reports of intermittent errors for some Compass Cloud customers. We will provide more details once we identify the root cause.

  2. monitoring Jan 18, 2024, 01:10 PM UTC

    Our services are stable now. We are now monitoring closely.

  3. resolved Jan 18, 2024, 03:43 PM UTC

    Between 11:00 UTC to 12:00 UTC, we experienced degradation in our services. This impacted our catalog, search and provisioning operations. The issue has been stabilized and services are operating normally.