Atlassian Compass incident

Users experiencing errors using when using the product

Minor Resolved View vendor source →

Atlassian Compass experienced a minor incident on June 3, 2024 affecting GraphQL and REST and 1 more component, lasting 1h 12m. The incident has been resolved; the full update timeline is below.

Started
Jun 03, 2024, 10:45 PM UTC
Resolved
Jun 03, 2024, 11:57 PM UTC
Duration
1h 12m
Detected by Pingoru
Jun 03, 2024, 10:45 PM UTC

Affected components

GraphQLRESTAuthentication and User Management

Update timeline

  1. investigating Jun 03, 2024, 10:45 PM UTC

    We're seeing errors around authentication across the platform. The team has been alerted and is working on identifying the underlying issue.

  2. identified Jun 03, 2024, 10:59 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 03, 2024, 11:06 PM UTC

    We've rolled back the change that was identified as having caused the issues and we're seeing systems recover. We will continue monitoring recovery and will post further updates as needed.

  4. resolved Jun 03, 2024, 11:57 PM UTC

    This incident has been resolved.