Atlassian Compass experienced a minor incident on July 3, 2024 affecting GraphQL and Bitbucket and 1 more component, lasting 4h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 03, 2024, 08:31 PM UTC
We're seeing customers experience issues logging into Compass and using the service. The team has been notified and is investigating the cause.
- identified Jul 03, 2024, 08:41 PM UTC
We're seeing recovery but are still working on identifying the root cause of the issue.
- monitoring Jul 03, 2024, 09:44 PM UTC
The team has implemented a mitigation and we're seeing service quality hold. We're continuing to look into the root cause of the issue. We've also been able to isolate the time of impact to a 20-minute timeframe between 8:08pm 03/07 UTC and 08:31pm 03/07 UTC.
- resolved Jul 04, 2024, 12:33 AM UTC
Between 03-07-2024 20:08 UTC to 03-07-2024 20:31 UTC, we experienced downtime for Compass. The issue has been resolved and the service is operating normally.