Users experiencing issues accessing multiple Atlassian products
Affected: DashboardsAtlassian Data LakeThird party data connections
Atlassian Analytics Outage History
Atlassian Analytics is up right nowAtlassian Analytics had 18 outages in the last 2 years totaling 330h 8m of downtime — averaging 0.7 incidents per month.
There were 18 Atlassian Analytics outages since June 3, 2024 totaling 330h 8m of downtime. Each is summarised below — incident details, duration, and resolution information.
Multiple Atlassian services are experiencing issues
Affected: DashboardsAtlassian Data LakeThird party data connections
Timeline · 12 updates
Multiple products impacted by search failures
Affected: DashboardsAtlassian Data LakeThird party data connections
Timeline · 10 updates
Degraded performance of Admin Hub, Atlassian Analytics, Confluence Cloud, Focus, Jira, Jira Product Discovery, Jira Service Management, and Rovo
Affected: DashboardsAtlassian Data LakeThird party data connections
Timeline · 5 updates
- identified Dec 15, 2025, 04:16 PM UTC
We are actively investigating reports of performance degradation affecting Admin Hub, Atlassian Analytics, Confluence Cloud, Focus, Jira, Jira Product Discovery, Jira Service Management, and Rovo. We'll share updates here as more information is available.
- identified Dec 15, 2025, 04:26 PM UTC
We are actively investigating reports of performance degradation affecting Admin Hub, Atlassian Analytics, Confluence Cloud, Focus, Jira, Jira Product Discovery, Jira Service Management, Jira Work Management, and Rovo. We'll share updates here as more information is available.
- identified Dec 15, 2025, 04:47 PM UTC
We have identified the cause of the issue, and our teams are diligently working on mitigations. We're currently seeing signs of improvements. We'll continue to share additional updates here in 60 minutes or as more information becomes available.
- identified Dec 15, 2025, 05:47 PM UTC
Our teams are continuing to implement mitigations. Error rates have decreased across all products and we are seeing improvements. We will continue to provide updates here in 60 minutes or as more information becomes available.
- resolved Dec 15, 2025, 07:02 PM UTC
On December 15th, 2025, Admin Hub, Atlassian Analytics, Confluence Cloud, Ecosystem, Focus, Jira, Jira Product Discovery, Jira Service Management, and Rovo users in the prod-us-east region may have experienced performance degradations and errors on the web page and mobile apps. The issue has now been resolved, and the service is operating normally for all affected customers.
Atlassian Cloud Services impacted
Affected: DashboardsAtlassian Data LakeThird party data connections
Timeline · 25 updates
Errors creating/editing data lake connections in Atlassian Analytics
Affected: Atlassian Data Lake
Timeline · 2 updates
- identified Sep 19, 2025, 02:23 PM UTC
We have identified an issue with creating or editing data lake connections in Atlassian Analytics and we're working to resolve.
- resolved Sep 19, 2025, 03:26 PM UTC
We have resolved the issue and restored the ability to create and edit data lake connections in Atlassian Analytics.
Create new Data Share erroring for some customers
Affected: Atlassian Data Lake
Timeline · 4 updates
- investigating Sep 12, 2025, 04:38 PM UTC
Customer sites in our us-east-1 region are experiencing failures creating new data shares. We are investigating the issue.
- identified Sep 12, 2025, 05:31 PM UTC
The issue has been identified and we are working on a fix.
- identified Sep 12, 2025, 06:09 PM UTC
We are working with a vendor on the fix and expect resolution early next week. The next update will be Monday 9/15.
- resolved Sep 16, 2025, 01:08 AM UTC
A fix has been rolled out that resolves the error creating new Data Shares.
Potential data lag for Atlassian Analytics customers
Affected: Atlassian Data Lake
Timeline · 8 updates
- investigating May 12, 2025, 10:43 AM UTC
We have identified an issue in our Data Lake that could potentially result in the last 6 days of data not being available in Atlassian Analytics dashboard for Identity, Atlas, Confluence entities in all regions. The root cause is identified and are working on mitigating the impacted entities. Next update will be shared in 6 hours.
- identified May 12, 2025, 02:08 PM UTC
The cause of the issue has been identified and we are working on restoring missing data. Next update will be in three hours.
- identified May 12, 2025, 05:44 PM UTC
Data replays are continuing and we are seeing up-to-date data appearing in some regions. We will continue to monitor progress and update again in 6 hours or at the next major change in status.
- identified May 13, 2025, 12:22 AM UTC
Identity data has been completely restored across all regions. Restoration of the remaining impacted data is expected to complete in the next 30 hrs. Next update will be shared in 6 hrs.
- identified May 13, 2025, 06:13 AM UTC
OpsGenie data has been completely restored across all regions. Remaining data is expected to complete in the next 24 hrs. Next update will in 24 hrs or upon completion of the next major data restoration.
- identified May 14, 2025, 06:42 AM UTC
Confluence data has been completely restored across all regions. Next update when the final data restoration completes.
- monitoring May 14, 2025, 05:06 PM UTC
All data has been restored. We are continuing to monitor as we conduct final validations on the data to ensure nothing was missed. Once all validations are completed, the incident will be marked as resolved.
- resolved May 15, 2025, 12:32 AM UTC
All data has been restored and validated and the issue has been resolved.
Data freshness issues with some of the Jira tables
Affected: DashboardsAtlassian Data Lake
Timeline · 2 updates
- investigating Mar 05, 2025, 12:09 PM UTC
We are currently investigating the issue. We identified 5 tables which might be affected: jira_project jira_issue jira_issue_field jira_issue_status_history jira_issue_cycle_time
- resolved Mar 06, 2025, 01:59 AM UTC
Incident is resolved now, all tables are up to date
Atlassian Analytics and Embedded Analytics dashboards fail to load data
Affected: Dashboards
Timeline · 2 updates
- monitoring Mar 03, 2025, 10:43 AM UTC
The issue has been identified, fix is deployed and is being monitored
- resolved Mar 03, 2025, 11:32 AM UTC
This incident has been resolved.
Elevated error rates loading charts
Affected: Dashboards
Timeline · 3 updates
- investigating Feb 20, 2025, 12:59 PM UTC
We are currently investigating an issue causing elevated error rates when loading charts on dashboards.
- monitoring Feb 20, 2025, 01:20 PM UTC
We have implemented a fix and error rates have returned to normal.
- resolved Feb 20, 2025, 01:38 PM UTC
This incident is being resolved.
Jira Issue History data missing
Affected: Atlassian Data Lake
Timeline · 3 updates
- investigating Jan 31, 2025, 08:14 PM UTC
We are aware of an issue with missing Jira issue history data for some EU customers. We are rolling out a fix and will update once the issue is resolved.
- identified Feb 01, 2025, 12:08 AM UTC
We are continuing to rollout the identified fix and are beginning to see the issue resolved for some customers.
- resolved Feb 02, 2025, 07:28 AM UTC
Rollout of fix has completed and data issues have been resolved.
INCOMPATIBLE VIEW SCHEMA CHANGE errors being encountered when attempting to query the jira_issue table
Affected: DashboardsAtlassian Data Lake
Timeline · 6 updates
- investigating Dec 13, 2024, 03:14 AM UTC
We are investigating reports of intermittent errors for some Atlassian Analytics Cloud customers. We will provide more details once we identify the root cause.
- identified Dec 13, 2024, 04:02 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 13, 2024, 04:46 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Dec 13, 2024, 05:06 AM UTC
We are continuing to monitor for any further issues.
- identified Dec 13, 2024, 05:27 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Dec 13, 2024, 09:30 AM UTC
The issue has now been resolved
Jira issue query errors
Affected: Dashboards
Timeline · 4 updates
- investigating Dec 10, 2024, 08:41 PM UTC
We are currently investigating an issue with querying Jira data in Atlassian Analytics.
- identified Dec 10, 2024, 09:33 PM UTC
We've identified the issue and are working to deploy a fix.
- monitoring Dec 10, 2024, 10:42 PM UTC
A fix has been made and we're monitoring it's stability
- resolved Dec 10, 2024, 11:15 PM UTC
The incident is resolved
Partial Data availability for some Atlassian Analytics customers
Affected: DashboardsAtlassian Data Lake
Timeline · 8 updates
- investigating Oct 14, 2024, 05:39 AM UTC
Some Atlassian Analytics customers could experience partial data availability, due to a bug in data migrations across regions. Root cause is identified and we are actively working towards a fix as well as remediating impacted customer data.
- investigating Oct 14, 2024, 11:53 AM UTC
Root cause of the issue identified and fixed. Data remediation for impacted customers is in progress. Next update in 12 hours.
- investigating Oct 15, 2024, 12:08 AM UTC
We are continuing to remediate data for impacted customers. Next update in 12 hours
- monitoring Oct 15, 2024, 01:06 PM UTC
We have remediated data issues for Jira, Opsgenie, and JSM tables. There is one outstanding issue with Confluence tables we are working to resolve. Next update in 12 hours or when the issue is fully resolved.
- monitoring Oct 15, 2024, 10:34 PM UTC
Jira, Opsgenie, and JSM tables are fixed. We are continuing to work through a few remaining issues with data in Confluence tables for a subset of customers. Next update in 12 hours or the the issue is fully resolved.
- monitoring Oct 16, 2024, 11:04 AM UTC
Jira, Opsgenie, and JSM tables are fixed. We are continuing to work through a few remaining issues with data in Confluence tables for a small subset of customers. Next update in 12 hours or the the issue is fully resolved.
- monitoring Oct 17, 2024, 07:08 AM UTC
All impacted data for all customers is now successfully restored. Closing the incident communication.
- resolved Oct 17, 2024, 07:10 AM UTC
This incident has been resolved.
US Opsgenie dashboard data freshness lagging
Affected: DashboardsAtlassian Data Lake
Timeline · 4 updates
- investigating Jul 19, 2024, 08:51 AM UTC
We are currently investigating an issue where Opsgenie dashboards in US region are experiencing delayed data loads.
- identified Jul 19, 2024, 09:03 AM UTC
We've identified a fix and are reprocessing data
- monitoring Jul 19, 2024, 09:22 AM UTC
Data is being backfilled and we are seeing progress. Goal is to have data backfilled in about an hour
- resolved Jul 19, 2024, 10:19 AM UTC
This incident has been resolved.
Some products are hard down
Timeline · 3 updates
- investigating Jul 03, 2024, 08:51 PM UTC
We are investigating an issue with that is impacting Atlassian, Atlassian Partners, Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira, Opsgenie, Atlassian Developer, Atlassian (deprecated), Trello, Atlassian Bitbucket, Guard, Jira Align, Jira Product Discovery, Atlas, Atlassian Analytics, and Rovo Cloud customers. We will provide more details within the next hour.
- monitoring Jul 03, 2024, 09:45 PM UTC
We have mitigated the problem and continue looking into the root cause. The outage was between 8:08pm 03/07 UTC - 08:31pm 03/07 UTC We are now monitoring closely.
- resolved Jul 04, 2024, 12:33 AM UTC
Between 03-07-2024 20:08 UTC to 03-07-2024 20:31 UTC, we experienced downtime for Atlassian Analytics. The issue has been resolved and the service is operating normally.