Atlassian Analytics incident

Create new Data Share erroring for some customers

Minor Resolved View vendor source →

Atlassian Analytics experienced a minor incident on September 12, 2025 affecting Atlassian Data Lake, lasting 3d 8h. The incident has been resolved; the full update timeline is below.

Started
Sep 12, 2025, 04:38 PM UTC
Resolved
Sep 16, 2025, 01:08 AM UTC
Duration
3d 8h
Detected by Pingoru
Sep 12, 2025, 04:38 PM UTC

Affected components

Atlassian Data Lake

Update timeline

  1. investigating Sep 12, 2025, 04:38 PM UTC

    Customer sites in our us-east-1 region are experiencing failures creating new data shares. We are investigating the issue.

  2. identified Sep 12, 2025, 05:31 PM UTC

    The issue has been identified and we are working on a fix.

  3. identified Sep 12, 2025, 06:09 PM UTC

    We are working with a vendor on the fix and expect resolution early next week. The next update will be Monday 9/15.

  4. resolved Sep 16, 2025, 01:08 AM UTC

    A fix has been rolled out that resolves the error creating new Data Shares.