Atlas experienced a major incident on April 3, 2024 affecting Authentication and User management, lasting 1h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Authentication and User management
Update timeline
- identified Apr 03, 2024, 10:10 AM UTC
We are investigating an issue causing failures in accessing some features from the Admin Portal, which is impacting some of our Cloud customers. We have identified the root cause and anticipate recovery shortly.
- resolved Apr 03, 2024, 11:38 AM UTC
Between 6:30 AM UTC to 9:50 AM UTC, we experienced failures in accessing some features from the Admin Portal. The issue has been resolved and the service is operating normally.