Atlas experienced a major incident on June 3, 2024 affecting Authentication and User management, lasting 1h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Authentication and User management
Update timeline
- identified Jun 03, 2024, 11:10 PM UTC
We are investigating an issue with error responses for some Cloud customers across multiple products. We have identified the root cause and expect recovery shortly.
- resolved Jun 04, 2024, 12:30 AM UTC
Between 22:18 UTC to 22:56 UTC, we experienced errors for multiple Cloud products. The issue has been resolved and the service is operating normally.