Atlas incident

Some users cannot access https://home.atlassian.com

Minor Resolved View vendor source →

Atlas experienced a minor incident on October 23, 2024 affecting Authentication and User management, lasting 1h 18m. The incident has been resolved; the full update timeline is below.

Started
Oct 23, 2024, 11:45 AM UTC
Resolved
Oct 23, 2024, 01:04 PM UTC
Duration
1h 18m
Detected by Pingoru
Oct 23, 2024, 11:45 AM UTC

Affected components

Authentication and User management

Update timeline

  1. investigating Oct 23, 2024, 11:45 AM UTC

    We are investigating reports of intermittent errors for some users on Atlas for Cloud customers. When being redirected to home.atlassian.com, customers are landing in an error page (Something went wrong). We are working on resolving the issue.

  2. investigating Oct 23, 2024, 12:27 PM UTC

    We have identified an issue with https://home.atlassian.com that impacts authentication of users who do not have Projects or Goals and have a fix now deployed to production. We are testing this issue now but expect that this incident has been concluded.

  3. resolved Oct 23, 2024, 01:04 PM UTC

    The fix for this issue has been deployed to production and testing was successfully completed. We have been monitoring for the past 30 minutes and are seeing no new instances of this issue.