Atlantic.Net experienced a major incident on December 12, 2024 affecting New York, New York (USA-East-2), lasting 1h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 12, 2024, 03:38 PM UTC
We are currently investigating a possible outage resulting in notable packet loss for the New York data center. We have yet to determine the cause of the outage and will continue to provide updates here. You can contact us via email or phone number using the information below. Please be advised that our support line is currently busy and there may be a delay in reaching us over the phone. Toll Free: (888)618-3282 International: +1-321-206-3734 Email: [email protected]
- identified Dec 12, 2024, 03:44 PM UTC
This has been identified as a carrier-related issue. Out Network Operations team is communication with the carrier and is in the process of mitigating the outages effects on customers in the NYC data center.
- monitoring Dec 12, 2024, 03:54 PM UTC
The carrier has resolved the issue and we are monitoring for further updates.
- resolved Dec 12, 2024, 05:03 PM UTC
This incident has been resolved.