Atlantic.Net incident
ORL-FL | Partial Phone Support Service Failure
Atlantic.Net experienced a major incident on April 16, 2025 affecting Orlando, Florida (USA-East-1) and Support Portal, lasting 7d 14h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 16, 2025, 07:16 AM UTC
We are currently experiencing technical difficulties with our phone lines. Currently, the primary phone number for our Support staff, 1 (888) 618-3282, cannot be reached. We apologize for any inconvenience this may have caused, and we are working to resolve the issue as quickly as possible. Support may still be reached via the following phone numbers as normal: US: 1 (866) 618-3282 International: 1 (321) 206-3734 During our investigation, if you experience any difficulties with the additional numbers provided above, we ask that you please email our support team at [email protected]. Our team is available 24/7 to address any concerns you may have, and they will respond to your email as soon as possible. Thank you for your continued patience.
- identified Apr 16, 2025, 01:10 PM UTC
We have identified the root cause of the issue and are working closely with our upstream carrier to ensure it is resolved. As a reminder, support may be reached via the following phone number during this incident: US: 1 (866) 618-3282 International: 1 (321) 206-3734 During this incident, if you experience any difficulties with the additional numbers provided above, we ask that you please email our support team at [email protected]. Our team is available 24/7 to address any concerns you may have, and they will respond to your email as soon as possible. Thank you for your continued patience.
- identified Apr 17, 2025, 02:57 PM UTC
We are still working closely with our upstream carrier to ensure this issue is resolved. Support may now be reached via the following phone numbers during this incident: US: 1 (888) 618-3282 International: 1 (321) 206-3734 During this incident, if you experience any difficulties with the additional numbers provided above, we ask that you please email our support team at [email protected]. Our team is available 24/7 to address any concerns you may have, and they will respond to your email as soon as possible. Thank you for your continued patience.
- resolved Apr 23, 2025, 09:22 PM UTC
The carrier has completed work on this issue and the migration to our new phone system is complete.