Astronomer incident

Astro UI and API are appearing offline for some users

Major Resolved

Astronomer experienced a major incident on October 13, 2026, lasting 1h 51m. The incident has been resolved; the full update timeline is below.

Started
Oct 13, 2026, 06:02 PM UTC
Resolved
Oct 13, 2026, 07:53 PM UTC
Duration
1h 51m
Detected by Pingoru
Oct 13, 2026, 06:02 PM UTC

Update timeline

  1. investigating Oct 13, 2026, 06:02 PM UTC

    The Astro Core API is showing an elevated number of errors. We are investigating actively and will update as soon as we know more. Next update will be within the next 30 minutes.

  2. investigating Oct 13, 2026, 06:13 PM UTC

    Our metrics indicate no impact on existing tasks and Dag Runs. They are continuing to run successfully. We are continuing to investigate what is causing the API and UI errors and are attempting a workaround.

  3. monitoring Oct 13, 2026, 06:28 PM UTC

    We have restarted one of our services that was experiencing higher than expected load. This has returned the Astro UI and API to functionality. We are continuing to investigate root cause.

  4. resolved Oct 13, 2026, 07:53 PM UTC

    We have identified the proximate cause of the incident and are confident that the situation is stable. We will follow up with more detail in a postmortem at a later date.