Negative Balance Error

Update timeline

1. investigating Feb 25, 2026, 07:39 PM UTC

   We are currently investigating a billing issue affecting a small number of customer accounts. Impacted accounts are receiving a negative balance via the API, which is preventing transcription requests from completing and returning errors instead. Our team is actively working to identify and correct all affected accounts. We apologize for the disruption this has caused to your workflows and will provide updates as the investigation progresses.

2. identified Feb 25, 2026, 08:34 PM UTC

   Our team has identified the root cause of the negative balance error currently affecting a small number of accounts. A fix is actively being rolled out and we will continue to monitor the situation closely until full resolution is confirmed.

3. resolved Feb 25, 2026, 09:34 PM UTC

   The negative balance error affecting a small number of accounts has been resolved. This issue was an unintentional error that occurred as a result of our ongoing billing system migration. Our team is continuing to monitor the situation to ensure full stability. We apologize for any disruption this caused and thank you for your patience.