AssemblyAI incident

Billing Issue Affecting Some Universal-3-Pro Users

AssemblyAI experienced a minor incident on February 28, 2026 affecting Billing, lasting 1h 24m. The incident has been resolved; the full update timeline is below.

Started: Feb 28, 2026, 07:19 PM UTC
Resolved: Feb 28, 2026, 08:44 PM UTC
Duration: 1h 24m
Detected by Pingoru: Feb 28, 2026, 07:19 PM UTC

Affected components

Billing

Update timeline

investigating Feb 28, 2026, 07:19 PM UTC

We are aware of an issue that caused unexpected multiple auto-refill charges for a subset of customers using Universal-3-Pro today, February 28, 2025. Our team is actively investigating the root cause and working to resolve it as quickly as possible. We apologize for the inconvenience and will provide further updates as they become available.
resolved Feb 28, 2026, 08:44 PM UTC

The billing issue that caused unexpected multiple auto-refill charges for a subset of Universal-3-Pro customers on February 28, 2025, has been resolved. Refunds have been issued to the affected customers.