Assembled incident
[Resolved] Zendesk Chat Agent States Not Syncing
Assembled experienced a minor incident on March 19, 2025 affecting Reporting and data services, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Reporting and data services
Update timeline
- monitoring Mar 19, 2025, 07:57 PM UTC
We're currently investigating issues with Zendesk Chat agent states not syncing into Assembled beginning around 3/19 3:45am EST. As of 12:30pm EST, Zendesk Chat agent states are now appearing correctly in Assembled. Our team is continuing to investigate the root cause and is monitoring for recurrences.
- resolved Mar 20, 2025, 08:55 PM UTC
Assembled experienced a delay when syncing Zendesk agent states due to a temporary issue with Zendesk's API. The issue has now been resolved.