Assembled incident
Elevated errors on Assist across Draft reply, Compose from notes, and other copilot responses
Assembled experienced a notice incident on March 25, 2025 affecting AI Products, lasting 2h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Mar 25, 2025, 05:42 PM UTC
We're seeing elevated error rates on Assist related products. We've identified the root cause and are mitigating the issue.
- monitoring Mar 25, 2025, 07:15 PM UTC
Most features should be working again as of 11:18am PT including Draft Reply, Compose from Notes, and other copilot features after we changed model providers. We're still updating our models for some workflows and Assist for Chat features.
- resolved Mar 25, 2025, 07:48 PM UTC
The issue affecting Assist-related products has now been completely resolved. Following our model provider change, we've successfully restored functionality across all impacted services. Our engineering team is looking into longer term solutions that will allow us to change model provides more quickly and seamlessly in the future.