Assembled experienced a major incident on March 30, 2025 affecting Reporting and data services, lasting 6h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Reporting and data services
Update timeline
- monitoring Mar 30, 2025, 08:59 AM UTC
There is some staleness in agent and ticket-based metrics after March 29 1:00am UTC as they are being recomputed using data from the upgraded database. We have verified that the metric computation jobs are running, and will continue to monitor them as they make progress.
- resolved Mar 30, 2025, 03:53 PM UTC
Agent and ticket-based metrics have been refreshed as of March 30th 3:50 PM UTC. We will continue to monitor the stability and performance of our systems.