Assembled incident

[Resolved] Delayed Salesforce Agent Syncs

Major Resolved View vendor source →

Assembled experienced a major incident on April 2, 2025 affecting Reporting and data services, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Apr 02, 2025, 05:52 PM UTC
Resolved
Apr 02, 2025, 06:16 PM UTC
Duration
23m
Detected by Pingoru
Apr 02, 2025, 05:52 PM UTC

Affected components

Reporting and data services

Update timeline

  1. identified Apr 02, 2025, 05:52 PM UTC

    Assembled is experiencing an issue with delayed Salesforce agent state syncs for some customers. We have identified a cause and are implementing a fix.

  2. resolved Apr 02, 2025, 06:16 PM UTC

    We have pushed a fix and agent state syncs have recovered for the affected accounts.