Assembled incident

[Resolved] Missing and incorrect agent and ticket based metrics

Major Resolved View vendor source →

Assembled experienced a major incident on April 2, 2025 affecting Reporting and data services, lasting 3h 54m. The incident has been resolved; the full update timeline is below.

Started
Apr 02, 2025, 02:35 PM UTC
Resolved
Apr 02, 2025, 06:29 PM UTC
Duration
3h 54m
Detected by Pingoru
Apr 02, 2025, 02:35 PM UTC

Affected components

Reporting and data services

Update timeline

  1. investigating Apr 02, 2025, 02:35 PM UTC

    Some metrics including adherence metrics are currently incorrect or missing for customers after April 1st at 7:00AM ET. We are currently investigating this issue and working on a fix.

  2. investigating Apr 02, 2025, 02:38 PM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 02, 2025, 02:39 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Apr 02, 2025, 03:09 PM UTC

    We've identified the issue in our metric computation job and have released a fix. Metrics will be restored over the next few hours. We will continue to provide updates as metrics are restored.

  5. monitoring Apr 02, 2025, 04:54 PM UTC

    All affected metrics have been restored and are now up-to-date. We will continue to monitor.

  6. resolved Apr 02, 2025, 06:29 PM UTC

    This incident has been resolved.