Assembled incident

Some data missing from the Realtime overview page

Minor Resolved View vendor source →

Assembled experienced a minor incident on May 10, 2025 affecting Reporting and data services, lasting 36m. The incident has been resolved; the full update timeline is below.

Started
May 10, 2025, 02:42 PM UTC
Resolved
May 10, 2025, 03:19 PM UTC
Duration
36m
Detected by Pingoru
May 10, 2025, 02:42 PM UTC

Affected components

Reporting and data services

Update timeline

  1. investigating May 10, 2025, 02:13 PM UTC

    We are investigating an issue where certain queues are not visible on the realtime overview page for some customers.

  2. investigating May 10, 2025, 02:42 PM UTC

    We believe we've found the cause of missing realtime overview data, and we're implementing mitigation strategies. Missing queues are gradually re-appearing as the problem resolves.

  3. identified May 10, 2025, 02:45 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified May 10, 2025, 02:45 PM UTC

    For most customers who are experiencing missing certain queues from the realtime overview, the queues have now re-appeared.

  5. monitoring May 10, 2025, 03:05 PM UTC

    A fix has been implemented, and we're monitoring the results.

  6. resolved May 10, 2025, 03:19 PM UTC

    The incident has been resolved. The team will continuing to monitor the implemented fix over the next two days to ensure stability.