Ashby incident

Ashby Help Center: Chat Unavailable

Minor Resolved View vendor source →

Ashby experienced a minor incident on June 13, 2025 affecting Help Center AI Chat, lasting 3h 22m. The incident has been resolved; the full update timeline is below.

Started
Jun 13, 2025, 02:28 PM UTC
Resolved
Jun 13, 2025, 05:50 PM UTC
Duration
3h 22m
Detected by Pingoru
Jun 13, 2025, 02:28 PM UTC

Affected components

Help Center AI Chat

Update timeline

  1. monitoring Jun 13, 2025, 02:28 PM UTC

    We are aware of and are monitoring an issue with the command.ai service which is affecting the usability of the AI chat in Ashby Help Center.

  2. monitoring Jun 13, 2025, 02:28 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Jun 13, 2025, 05:50 PM UTC

    This incident has been resolved.