Aruba User Experience Insight incident
Microsoft Teams / Skype for business test target is not responding to TCP pings
Aruba User Experience Insight experienced a minor incident on May 24, 2024 affecting Dashboard and Notifications and 1 more component, lasting 6d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 24, 2024, 02:16 PM UTC
As of May 23rd 9:00 PM EST, we've observed that the test target utilized for Microsoft Teams / Skype for Business is not responding to TCP pings across several customer dashboards. It's important to note that while this issue affects many, not all dashboards are impacted. Here's what you need to know: - No Dashboard or UXI Sensor Issues: There are no issues with the UXI sensors or our dashboard itself. The test is operating as intended. - Anycast Test Target: Our sensors leverage a Microsoft anycast test target to gauge network performance and estimate voice MOS. You can find more information about this test target in Microsoft's resource: https://learn.microsoft.com/en-us/skypeforbusiness/optimizing-your-network/media-quality-and-network-connectivity-performance#measuring-network-performance - Actionable Step: If you wish to mute notifications related to this test, you can do so under Settings -> Notifications. We're actively monitoring the situation and will provide updates as we have them. Thank you for your patience and understanding.
- resolved May 30, 2024, 02:25 PM UTC
Since the test target is still not responding, we have decided to update the test target for the pre-defined Teams and Skype for Business tests to the media relay for Microsoft teams - worldaz.tr.teams.microsoft.com. The test should now be successful. Thank you for your patience and understanding.