Aruba User Experience Insight incident

Sensor communication delay

Major Resolved View vendor source →

Aruba User Experience Insight experienced a major incident on July 24, 2024 affecting Dashboard and Device gateway and 1 more component, lasting 1h. The incident has been resolved; the full update timeline is below.

Started
Jul 24, 2024, 07:52 AM UTC
Resolved
Jul 24, 2024, 08:52 AM UTC
Duration
1h
Detected by Pingoru
Jul 24, 2024, 07:52 AM UTC

Affected components

DashboardDevice gatewayData pipelineUXI Sensor

Update timeline

  1. investigating Jul 24, 2024, 07:52 AM UTC

    We are aware of a problem where sensors are not able to communicate with our cloud platform. We are investigating.

  2. monitoring Jul 24, 2024, 08:16 AM UTC

    The incident has been resolved. We are monitoring the incident to ensure that data processing catches up

  3. monitoring Jul 24, 2024, 08:17 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jul 24, 2024, 08:52 AM UTC

    This incident has been resolved.