Aruba User Experience Insight incident

Issue Processing Delay on Dashboard

Minor Resolved View vendor source →

Aruba User Experience Insight experienced a minor incident on August 2, 2024 affecting Dashboard, lasting 2d 20h. The incident has been resolved; the full update timeline is below.

Started
Aug 02, 2024, 11:59 AM UTC
Resolved
Aug 05, 2024, 08:17 AM UTC
Duration
2d 20h
Detected by Pingoru
Aug 02, 2024, 11:59 AM UTC

Affected components

Dashboard

Update timeline

  1. investigating Aug 02, 2024, 11:59 AM UTC

    There is a delay in processing the Issue data on our dashboard. The delay is causing Issue graphs to display the incorrect colours. The sensors are still executing their tests. No data is lost.

  2. identified Aug 02, 2024, 11:59 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 02, 2024, 02:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Aug 02, 2024, 02:58 PM UTC

    We have implemented a fix and are now monitoring it.

  5. resolved Aug 05, 2024, 08:17 AM UTC

    We deployed a fix and monitored it over the weekend. The Issue processing pipeline is back to normal operation and the incident has been resolved.