Aruba User Experience Insight incident

Alerts and notifications missing

Major Resolved View vendor source →

Aruba User Experience Insight experienced a major incident on October 8, 2024 affecting Notifications, lasting 23h 8m. The incident has been resolved; the full update timeline is below.

Started
Oct 08, 2024, 07:20 AM UTC
Resolved
Oct 09, 2024, 06:28 AM UTC
Duration
23h 8m
Detected by Pingoru
Oct 08, 2024, 07:20 AM UTC

Affected components

Notifications

Update timeline

  1. investigating Oct 08, 2024, 07:20 AM UTC

    We found an issue in the processing of issues to send notifications and alerts since Wednesday 1 October. We are busy investigating this and will update soon with more information.

  2. monitoring Oct 08, 2024, 03:04 PM UTC

    We are busy working through the backlog on our issue pipeline. We are monitoring the progress and will update again when the backlog has been cleared.

  3. resolved Oct 09, 2024, 06:28 AM UTC

    Some customers may have missed notifications and emails for incidents outside of the UXI system, from Wednesday, 2 October until Tuesday, 8 October. We have implemented additional measures to ensure early detection of similar issues in the future. We sincerely apologize for any inconvenience caused and appreciate your understanding as we continuously work on improving our services.