Aruba User Experience Insight incident

Dashboard Outage

Major Resolved View vendor source →

Aruba User Experience Insight experienced a major incident on December 5, 2024 affecting Dashboard, lasting 30m. The incident has been resolved; the full update timeline is below.

Started
Dec 05, 2024, 10:10 AM UTC
Resolved
Dec 05, 2024, 10:40 AM UTC
Duration
30m
Detected by Pingoru
Dec 05, 2024, 10:10 AM UTC

Affected components

Dashboard

Update timeline

  1. investigating Dec 05, 2024, 10:10 AM UTC

    Some users are not able to log into the dashboard. Users that were already logged in will be able to use the dashboard but will experience slow response

  2. identified Dec 05, 2024, 10:12 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 05, 2024, 10:14 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Dec 05, 2024, 10:15 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Dec 05, 2024, 10:40 AM UTC

    The incident has been resolved. There was an intermittent issue with our third-party authentication provider, which prevented the dashboard from authenticating user sessions.