Aruba User Experience Insight incident

Sensor Status Display Issue

Major Resolved View vendor source →

Aruba User Experience Insight experienced a major incident on January 9, 2025 affecting Dashboard, lasting 2h 30m. The incident has been resolved; the full update timeline is below.

Started
Jan 09, 2025, 02:46 AM UTC
Resolved
Jan 09, 2025, 05:16 AM UTC
Duration
2h 30m
Detected by Pingoru
Jan 09, 2025, 02:46 AM UTC

Affected components

Dashboard

Update timeline

  1. investigating Jan 09, 2025, 02:46 AM UTC

    We are currently experiencing an issue where sensor statuses may not be accurately reflected on the dashboard. Sensors may appear offline even though data is being collected. Our team is actively investigating the issue, and we will provide updates as soon as more information is available. Thank you for your patience.

  2. resolved Jan 09, 2025, 06:21 AM UTC

    The incident has been resolved and all systems have caught up, the underlying issue caused a delay in the processing of data but no data was lost during this period. All sensors should be reflecting their online/offline state correctly now.