Aruba User Experience Insight incident

“Login via GreenLake” Not Working

Notice Resolved View vendor source →

Aruba User Experience Insight experienced a notice incident on February 11, 2025 affecting Dashboard, lasting 4h 13m. The incident has been resolved; the full update timeline is below.

Started
Feb 11, 2025, 09:54 AM UTC
Resolved
Feb 11, 2025, 02:08 PM UTC
Duration
4h 13m
Detected by Pingoru
Feb 11, 2025, 09:54 AM UTC

Affected components

Dashboard

Update timeline

  1. investigating Feb 11, 2025, 09:54 AM UTC

    Issue: GreenLake users are currently unable to access the UXI dashboard by selecting “Login via GreenLake” directly on the dashboard login page. Workaround: Users can still access the UXI dashboard by first authenticating via GreenLake and then launching the UXI application from their GreenLake workspace.

  2. identified Feb 11, 2025, 10:46 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 11, 2025, 11:26 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 11, 2025, 02:08 PM UTC

    This incident has been resolved.