Aruba User Experience Insight incident

Dashboard not loading for new customer sign-ups

Minor Resolved View vendor source →

Aruba User Experience Insight experienced a minor incident on April 8, 2025 affecting Dashboard, lasting 9h 8m. The incident has been resolved; the full update timeline is below.

Started
Apr 08, 2025, 10:15 PM UTC
Resolved
Apr 09, 2025, 07:24 AM UTC
Duration
9h 8m
Detected by Pingoru
Apr 08, 2025, 10:15 PM UTC

Affected components

Dashboard

Update timeline

  1. identified Apr 09, 2025, 06:49 AM UTC

    We have identified an issue in the pipeline for customers who are signing up to the product for the first time. The issue results in the dashboard loading indefinitely when a new customer signs in. We have identified the issue and are in the process of implementing a fix. Once resolved, any customers that were created during the period of this incident will start to work, there has been no loss of data.

  2. identified Apr 09, 2025, 06:50 AM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Apr 09, 2025, 07:24 AM UTC

    This incident has been resolved.