Artifik incident
Public view of procurement is down for all procurements
Artifik experienced a major incident on December 12, 2023 affecting Procurement, lasting 2h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 12, 2023, 08:01 AM UTC
We are currently investigating this issue.
- investigating Dec 12, 2023, 09:07 AM UTC
We have identified the root cause of this issue and are working on a fix. Further details will be shared once we are fully up and running again.
- investigating Dec 12, 2023, 09:37 AM UTC
We are back up and running. The root cause was a column in the database that was unintentionally removed by operations staff. We have put the column back, restored the data from backup and we are reviewing our routines to make sure this cannot happen again. Please report to [email protected] if you are experiencing any other issues.
- resolved Dec 12, 2023, 11:01 AM UTC
As noted in the update 10:37, we are back up and running. The root cause was a column in the database that was unintentionally removed by operations staff. We have put the column back, restored the data from backup and we are reviewing our routines to make sure this cannot happen again. Please report to [email protected] if you are experiencing any other issues.