Artifik incident

Mobile phone signature is unavailable

Major Resolved View vendor source →

Artifik experienced a major incident on January 9, 2026 affecting Supplier bids and submissions and Digital signing, lasting 4h 32m. The incident has been resolved; the full update timeline is below.

Started
Jan 09, 2026, 10:09 AM UTC
Resolved
Jan 09, 2026, 02:42 PM UTC
Duration
4h 32m
Detected by Pingoru
Jan 09, 2026, 10:09 AM UTC

Affected components

Supplier bids and submissionsDigital signing

Update timeline

  1. investigating Jan 09, 2026, 10:09 AM UTC

    We are currently investigating the issue. Please contact [email protected] if you have a deadline approaching.

  2. identified Jan 09, 2026, 11:04 AM UTC

    The issue has been identified, a workaround has been found and the code change for the permanent fix is being reviewed.

  3. resolved Jan 09, 2026, 02:42 PM UTC

    This incident has been hotfixed and resolved. It's now possible to use the mobile phone signature method as expected again.