Arlo incident

Account Creation and Reset Password

Minor Resolved View vendor source →

Arlo experienced a minor incident on August 19, 2021, lasting 4h 52m. The incident has been resolved; the full update timeline is below.

Started
Aug 19, 2021, 06:14 AM UTC
Resolved
Aug 19, 2021, 11:06 AM UTC
Duration
4h 52m
Detected by Pingoru
Aug 19, 2021, 06:14 AM UTC

Update timeline

  1. investigating Aug 19, 2021, 06:14 AM UTC

    Arlo DevOps team is investigating an issue where customers are not able to create an account and reset passwords. We are working on resolving this issue. We apologize for the inconvenience.

  2. resolved Aug 19, 2021, 11:06 AM UTC

    A fix has been implemented and we are monitoring the results closely.