Arlo experienced a minor incident on October 13, 2021 affecting Library, lasting 4h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Library
Update timeline
- investigating Oct 13, 2021, 06:10 PM UTC
Arlo DevOps team is investigating an issue where some customers with Video Doorbell and Pro or Pro2 or Gen 3 cameras are not seeing Video Recordings in the Library. Motion recordings are happening but are not visible in the Library. We apologize for the inconvenience.
- resolved Oct 13, 2021, 10:15 PM UTC
The issue has been fixed