Arlo incident

Unable to claim or subscribe or change plan or view library

Minor Resolved View vendor source →

Arlo experienced a minor incident on November 30, 2021, lasting 1h 36m. The incident has been resolved; the full update timeline is below.

Started
Nov 30, 2021, 02:01 PM UTC
Resolved
Nov 30, 2021, 03:38 PM UTC
Duration
1h 36m
Detected by Pingoru
Nov 30, 2021, 02:01 PM UTC

Update timeline

  1. investigating Nov 30, 2021, 02:01 PM UTC

    Arlo DevOps team is investigating an issue where some customers are not able to claim, subscribe, change plan, change billing or view library. We apologize for this inconvenience we are working on resolving this issue.

  2. resolved Nov 30, 2021, 03:38 PM UTC

    The issue has been resolved.