Arlo experienced a minor incident on February 25, 2022 affecting Video Recording, lasting 51m. The incident has been resolved; the full update timeline is below.
Affected components
Video Recording
Update timeline
- investigating Feb 25, 2022, 06:54 PM UTC
Arlo DevOps team is investigating an issue where customers would be experiencing motion recordings missing in library. We apologize for this inconvenience we are working on resolving this issue.
- monitoring Feb 25, 2022, 07:15 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 25, 2022, 07:41 PM UTC
This incident has been resolved.
- resolved Feb 25, 2022, 07:45 PM UTC
From 11:02 AM to 12:12 PM PST customers may have experienced issues with motion recordings and the recordings triggered during this period may not be available in the library. Apologize for the inconvenience this may have caused.