Arlo experienced a minor incident on May 16, 2022, lasting 7h 46m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating May 16, 2022, 02:35 PM UTC
We are currently investigating an issue that may be causing some user's Pro4 devices to report as offline in the Arlo Web and Mobile app.
- investigating May 16, 2022, 04:23 PM UTC
The issue has been found to impact devices that are directly connected to WiFi.
- monitoring May 16, 2022, 09:48 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 16, 2022, 10:21 PM UTC
This incident has been resolved.