Arlo experienced a minor incident on July 28, 2022 affecting Log In, lasting 2h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Log In
Update timeline
- investigating Jul 28, 2022, 05:48 PM UTC
We are investigating a latency issue where some customers may experience delays in Login. We are working on resolving this issue. We apologize for the inconvenience!
- identified Jul 28, 2022, 06:57 PM UTC
This incident is still being actively worked on. We are attempting to mitigate the issue with our billing service.
- resolved Jul 28, 2022, 07:57 PM UTC
The issue with Latency for Login has been resolved for all affected users. We are still working with the Billing service provider for resolving subscription issues.
- resolved Jul 28, 2022, 08:16 PM UTC
The incident has been resolved.