Arlo experienced a minor incident on September 21, 2022, lasting 6d 1h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 21, 2022, 04:41 PM UTC
The development team is investigating an issue with VMB4000 and VMB4500 base stations being removed when adjusting device order within Arlo account settings. We apologize for any inconvenience caused and are working on a resolution.
- identified Sep 21, 2022, 05:12 PM UTC
The issue has been identified, mitigation is in place and a permanent fix is being implemented.
- monitoring Sep 23, 2022, 06:13 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 27, 2022, 06:18 PM UTC
The issue has been resolved.