Arlo incident

Issue with D2AP devices onboarding in EU region

Minor Resolved View vendor source →

Arlo experienced a minor incident on September 22, 2023, lasting 17m. The incident has been resolved; the full update timeline is below.

Started
Sep 22, 2023, 02:52 PM UTC
Resolved
Sep 22, 2023, 03:09 PM UTC
Duration
17m
Detected by Pingoru
Sep 22, 2023, 02:52 PM UTC

Update timeline

  1. investigating Sep 22, 2023, 02:52 PM UTC

    Arlo Engineering team is investigating an issue where users from the European region are not able to onboard D2AP Cameras (Pro4, Pro5, and Essential). We are working on resolving this issue. We apologize for the inconvenience this may have caused.

  2. resolved Sep 22, 2023, 03:09 PM UTC

    This incident has been resolved.