Arlo experienced a minor incident on November 13, 2023, lasting 1d 8h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Nov 13, 2023, 01:14 AM UTC
Arlo DevOps team is investigating an issue where some customers from the US region cannot onboard Essential-2, Pro5 Cameras, and Home Security System and live-streaming issues with Essential 2 cameras. We are working on resolving this issue. We apologize for the inconvenience this may have caused.
- monitoring Nov 13, 2023, 09:22 AM UTC
The onboarding issue has been resolved, and we are actively working on resolving the live-streaming issue with Essential 2 cameras.
- investigating Nov 13, 2023, 02:40 PM UTC
We are again observing US customers facing onboarding issues for Essential-2, Pro5 Cameras, and Home Security System.
- resolved Nov 14, 2023, 10:06 AM UTC
This incident has been resolved.