Arlo incident

Device Onboarding

Minor Resolved View vendor source →

Arlo experienced a minor incident on November 14, 2023, lasting 3h 28m. The incident has been resolved; the full update timeline is below.

Started
Nov 14, 2023, 05:05 PM UTC
Resolved
Nov 14, 2023, 08:33 PM UTC
Duration
3h 28m
Detected by Pingoru
Nov 14, 2023, 05:05 PM UTC

Update timeline

  1. investigating Nov 14, 2023, 05:05 PM UTC

    Arlo DevOps team is investigating an issue where customers from the US region cannot onboard Essential-2, Pro5 Cameras, and Home Security System.

  2. monitoring Nov 14, 2023, 05:16 PM UTC

    We are closely monitoring the fix deployed and actively working on the mitigation of the issue.

  3. resolved Nov 14, 2023, 08:33 PM UTC

    This Incident has been resolved.