Arlo incident

Recordings Outage in Australia & New Zealand Region

Minor Resolved View vendor source →

Arlo experienced a minor incident on April 26, 2024 affecting Video Recording, lasting 4h. The incident has been resolved; the full update timeline is below.

Started
Apr 26, 2024, 11:46 PM UTC
Resolved
Apr 27, 2024, 03:47 AM UTC
Duration
4h
Detected by Pingoru
Apr 26, 2024, 11:46 PM UTC

Affected components

Video Recording

Update timeline

  1. investigating Apr 26, 2024, 11:46 PM UTC

    Arlo team is investigating an issue affecting some customers in the Australia and New Zealand region would be experiencing motion recordings missing in the library and Notifications may be significantly delayed, or may not arrive at all. We apologize for this inconvenience. The teams are working on resolving this issue at the earliest.

  2. identified Apr 27, 2024, 01:06 AM UTC

    Some customers may even experience issues in live streaming.

  3. monitoring Apr 27, 2024, 03:36 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 27, 2024, 03:47 AM UTC

    This incident has been resolved.