Arlo incident

Smart Notifications Issue in US, Australia & New Zealand Region

Minor Resolved View vendor source →

Arlo experienced a minor incident on April 27, 2024 affecting Notifications, lasting 3h 42m. The incident has been resolved; the full update timeline is below.

Started
Apr 27, 2024, 05:52 AM UTC
Resolved
Apr 27, 2024, 09:35 AM UTC
Duration
3h 42m
Detected by Pingoru
Apr 27, 2024, 05:52 AM UTC

Affected components

Notifications

Update timeline

  1. investigating Apr 27, 2024, 05:52 AM UTC

    We're aware of an ongoing issue where users are only receiving motion notifications instead of smart notifications. Our team is actively investigating the root cause. We apologize for any inconvenience and appreciate your patience.

  2. identified Apr 27, 2024, 07:10 AM UTC

    The issue has been identified and a fix is being implemented for the Australia & New Zealand Region.

  3. monitoring Apr 27, 2024, 07:40 AM UTC

    A fix has been implemented for the US region and we are monitoring the results.

  4. resolved Apr 27, 2024, 09:35 AM UTC

    This incident has been resolved.