Arlo experienced a minor incident on May 6, 2024 affecting Video Recording, lasting 6h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 06, 2024, 10:59 AM UTC
Arlo team is investigating an issue where customers in Europe would be experiencing issues with onboarding new devices and motion recordings missing in the library. We apologize for this inconvenience we are working on resolving this issue.
- monitoring May 06, 2024, 11:47 AM UTC
The issue has been identified and a fix is being implemented.
- resolved May 06, 2024, 11:50 AM UTC
This incident has been resolved.
- resolved May 06, 2024, 05:04 PM UTC
Users in the Australia and New Zealand regions would have encountered disruptions between 1:15 and 2:40 Pacific Morning Time (17:15 to 18:40 ACT), experiencing offline devices and missed motion recordings. These issues stemmed from a temporary server outage, promptly addressed by our team. We apologize for any inconvenience caused.